Job Details
Information Systems Technician II
Classified
09/17/2018
10/08/2018

INFORMATION SYSTEMS TECHNICIAN II

FIRST REVIEW OCTOBER 8, 2018 - OPEN UNTIL FILLED

$43,907 to $50,900 PER YEAR

$3,659 to $4,242 PER MONTH

12 MONTHS / 40 HOURS PER WEEK POSITION

Under the direction of the Director of Information Technology, perform a variety of technical tasks to support College technology functions; utilize established tracking systems to log help desk requests; install, repair and maintain computers, network hardware and cabling; provide user support; provide technical support to computer network systems. 

  • Utilize established tracking systems to log help desk requests; monitor progress and track problem resolution; identify patterns of failure, research bug fixes and implement solutions; escalate complex problems to supervisor.
  • Install, repair and maintain computers, network hardware and cabling; troubleshoot problems with computers, bridges, printers, servers, repeaters and network cables; replace failed components; maintain accurate and current circulation and inventory; assure proper and safe installation of technology systems and equipment.
  • Provide user support; respond to inquiries; apply knowledge of computer software, hardware and audio visual procedures to develop and implement solutions; participate in diagnostic procedures; assist programmers with application solutions to meet end-user computing needs.
  • Provide technical support to computer network systems; utilize network utilities to install and remove users; monitor system usage and servers for normal operation; perform reset procedures and backups; monitor and troubleshoot student and employee email systems; provide network accounts and passwords as required.
  • Install, monitor and maintain campus telephone system; install phones and wiring as required; program phone system and subsystems; troubleshoot and resolve system problems; maintain related documents.
  • Make recommendations and conduct research regarding potential products and purchases; prepare user training manuals and materials; prepare documentation of campus systems.
  • Prepare and maintain a variety of reports, records and files related to assigned activities.
  • Install, maintain and repair audio visual equipment including projectors, projection screens, scan converters, video scalers, video codecs, audio amplifiers and other equipment.
  • Communicate with administrators, personnel and outside organizations to coordinate activities, resolve issues and conflicts and exchange information; communicate with vendors to resolve hardware operating system issues.
  • Operate a computer and assigned software programs; operate other office equipment as assigned.
  • Attend a variety of meetings as assigned.
  • Perform related duties as assigned.

 

  1. Any combination equivalent to:  associate’s degree in computer science or related field and two years increasingly responsible desktop and network support experience.
  • Computer hardware and software systems and programs.
  • Computer networks, network administration and installation.
  • Troubleshooting techniques.
  • Computer viruses and security techniques.
  • Imaging, building, testing, troubleshooting and repair of computer hardware.
  • Oral and written communication skills.
  • Applicable laws, codes, regulations, policies and procedures.
  • Interpersonal skills using tact, patience and courtesy.
  • Operation of a computer and assigned software.
  • Utilize established tracking systems to log help desk requests.
  • Install, repair and maintain computers, network hardware and cabling.
  • Provide user support.
  • Provide technical support to computer network systems.
  • Communicate effectively both orally and in writing.
  • Interpret, apply and explain rules, regulations, policies and procedures.
  • Establish and maintain cooperative and effective working relationships with others.
  • Operate a computer and assigned office equipment.
  • Analyze situations accurately and adopt an effective course of action.
  • Meet schedules and time lines.
  • Work independently with little direction.
  • Plan and organize work.
  • Prepare records and reports related to assigned activities.

Benefits

The District offers a competitive benefits package including medical, dental and vision coverage to employees and qualified dependents.  

 

In addition, the District provides vacation, sick leave and paid holidays.  The employee participates in the Public Employee Retirement System through District and employee contributions.

Selection Process

After the preliminary screening, selected candidates will be invited to the campus for an initial interview with the Search Committee.  At the discretion of the District, videoconference interviews (in lieu of an in-person initial interview) may be offered.  Candidates to be interviewed will be selected from applicants who most closely meet the minimum and desired qualifications.  Meeting the minimum qualifications does not guarantee an interview.  The Search Committee will recommend a slate of finalists to the Superintendent/President for a final interview.

 

The District reserves the right to re-advertise the position or to delay indefinitely filling of the position if it is deemed that applicants for the position do not constitute an adequate applicant pool or if funding is not available.

 

Conditions of Employment

Employees must satisfy all the pre-employment requirements prior to appointment that include, but are not limited to, tuberculosis clearance (EC 87408.6), fingerprint processing, and verification of their legal right to work in the United States.  A pre-employment physical examination may be required.

 

Applicants requiring reasonable accommodations in completing the application or interview process must notify the Human Resources Office in advance.

 

College of the Siskiyous is an equal opportunity employer. The policy of the District is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry, or political or organizational affiliation.

 

College of the Siskiyous is accredited by the Accrediting commission for Community and Junior Colleges of the Western Association of Schools and Colleges.

Cover Letter, Resume, Unofficial Transcripts