Job Details
Information Systems Technician I
Classified
IT
05/04/2020
05/25/2020
Opened until filled

INFORMATION SYSTEMS TECHNICIAN I

FIRST REVIEW MAY 25, 2020 - OPEN UNTIL FILLED

$41,394 TO $49,427

12 MONTHS / 40 HOURS PER WEEK POSITION

Under the direction of the Director of Information Technology, perform a variety of tasks to support College technology functions; utilize established tracking systems to log help desk requests; install, repair and maintain computers, network hardware and cabling; provide user support.

 

  • Utilize established tracking systems to log help desk requests; monitor progress and track problem resolution; identify patterns of failure, research bug fixes and implement solutions; escalate complex problems to supervisor.
  • Install, repair and maintain computers; troubleshoot problems with computers, bridges, printers, servers and repeaters; replace failed components; maintain accurate and current circulation and inventory; assure proper and safe installation of technology systems and equipment.
  • Provide user support; respond to inquiries; apply knowledge of computer software, hardware and audio-visual procedures to develop and implement solutions; participate in diagnostic procedures; assist programmers with application solutions to meet end-user computing needs.
  • Prepare and maintain a variety of reports, records and files related to assigned activities; maintain inventory of equipment and verify the accuracy of purchase orders.
  • Install, maintain and repair audio visual equipment including projectors, projection screens, scan converters, video scalers, video codecs, audio amplifiers and other equipment.
  • Communicate with administrators, personnel and outside organizations to coordinate activities, resolve issues and conflicts and exchange information; communicate with vendors to resolve hardware operating system issues.
  • Operate a computer and assigned software programs; operate other office equipment as assigned.
  • Attend a variety of meetings as assigned.
  • Perform related duties as assigned.

Common problems solved by the employee:

  • PC and printer hardware failures
  • Client connectivity issues
  • Software issues on workstations
  • Login issues
  • Other first-tier issues

More complex problems will be escalated, including:

  • Network outages affecting multiple workstations
  • Server issues

Problems/situations that are referred to this employee's supervisor:

  • Determining relative priorities among competing issues
  • Non-technology issues such as problems with business processes

 

  1. Any combination equivalent of an Associate's degree in computer science or related field OR one year desktop and network support experience.
  2. Clear evidence of sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of students and staff.

DESIRED QUALIFICATIONS:

  1. Comp TIA A+ Certification
  2. Ability to demonstrate critical thinking, decision making, and problem-solving skills

 

KNOWLEDGE AND SKILLS:

  • Operation of computer hardware and software systems and programs.
  • Computer viruses and security techniques.
  • Imaging, building, testing, troubleshooting and repair of computer hardware.
  • Applicable regulations, policies and procedures.
  • Interpersonal skills using tact, patience and courtesy.
  • Utilize established tracking systems to log help desk requests.
  • Install, repair and maintain computers, network hardware and cabling.
  • Provide user support.
  • Communicate effectively both orally and in writing.
  • Train and provide work direction to assigned personnel.
  • Interpret, apply and explain rules, regulations, policies and procedures.
  • Analyze situations accurately and adopt an effective course of action.
  • Meet schedules and time lines.
  • Plan and organize work.
  • Prepare records and reports related to assigned activities.

ENVIRONMENT:

  • Indoor and outdoor environment.
  • Seasonal heat and cold or adverse weather conditions.

PHYSICAL DEMANDS:

  • Dexterity of hands and fingers to operate a computer keyboard and assigned tools.
  • Seeing to read a variety of materials and view a computer monitor.
  • Hearing and speaking to exchange information.
  • Sitting, walking, or standing for extended periods of time.
  • Bending at the waist, kneeling or crouching occasionally, bending at the neck frequently.
  • Lifting, carrying, pushing or pulling moderately heavy computer equipment.
  • Reaching overhead, horizontally and above the shoulder to install cables and wires.
  • Climbing ladders.
  • Ability to occasionally lift equipment and supplies, up to 50 pounds.

BENEFITS:

The District offers a competitive benefits package including medical, dental and vision coverage to employees and qualified dependents. In addition, the District provides vacation, sick leave and paid holidays. The employee participates in CalPERS through District and employee contributions.

SELECTION PROCESS:

After the preliminary screening, selected candidates will be invited to the campus for an initial interview with the Search Committee. Videoconference interviews (in lieu of an in-person initial interview) will be offered.  Candidates to be interviewed will be selected from applicants who most closely meet the minimum and desired qualifications. Meeting the minimum qualifications does not guarantee an interview.  The Search Committee will recommend finalists to the Superintendent/President for a final interview.

The District reserves the right to re-advertise the position or to delay indefinitely filling of the position if it is deemed that applicants for the position do not constitute an adequate applicant pool or if funding is not available.

CONDTIONS OF EMPLOYMENT:

Employees must satisfy all the pre-employment requirements prior to appointment that include, but are not limited to, tuberculosis clearance (EC 87408.6), fingerprint processing, and verification of their legal right to work in the United States. A pre-employment physical examination may be required.

Applicants requiring reasonable accommodations in completing the application or interview process must notify the Human Resources Office in advance.

College of the Siskiyous is an equal opportunity employer. The policy of the District is to encourage applications from ethnic and racial minorities, women, persons with disabilities and Vietnam-era veterans. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry or political or organizational affiliation.

College of the Siskiyous is accredited by the Accrediting Commission for Community and Junior Colleges of the Western Association of Schools and Colleges.

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