Job Details
Systems Support Specialist
Administrative Support/Management
07/03/2019
07/24/2019

SYSTEMS SUPPORT SPECIALIST

FIRST REVIEW JULY 24, 2019 - OPEN UNTIL FILLED

$48,940 to $60,190 PER YEAR

$4,078 to $5,016 PER MONTH

12 MONTHS / 40 HOURS PER WEEK POSITION

 

Under the direction of the Director of Information Technology, assist with the development and implementation of plans to design, install, upgrade, maintain, repair, and secure the LAN/WAN network, virtual servers, storage systems, VOIP systems, video conferencing, and simulation systems. Perform day-to-day customer support and training for various IT services.  Provide troubleshooting and problem resolution for faculty and staff in person, over the phone, and through remote means.

  • Lead the installation, upgrading, maintenance, testing, and repair of technology, communication and simulation systems; monitor, troubleshoot and repair campus LAN/WAN and video conference networks.
  • Provide user support; respond to inquiries; apply knowledge of computer software, hardware to develop and implement solutions; Diagnose and repair computers, servers, printers, scanners, and other peripheral equipment, including cable infrastructure, network switches, wireless access points, VoIP telephone equipment; perform preventive maintenance procedures for instructional and administrative systems.   
  • Monitor and maintain information and communication technology and simulation systems infrastructure; Install, maintain, and repair audio-visual equipment including projectors, projection screens, controllers, audio amplifiers, and other equipment; design and lead the installation of video presentation and video conferencing equipment, maintain classroom systems, mobile driving simulators, medical simulation manikins, and law enforcement simulation systems.
  • Serve as a technical resource to administrators, faculty and staff regarding information, communication, and simulation systems; participate in the strategic planning and upgrading of campus information and communications systems; train and evaluate the performance of assigned staff; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; prepare and maintain a variety of reports, records and files related to personnel and assigned activities; communicate with administrators, personnel and outside organizations to coordinate activities, resolve issues and conflicts, and exchange information.
  • Communicate with administrators, personnel and outside organizations to coordinate activities, resolve issues and conflicts and exchange information; communicate with vendors to resolve hardware operating system issues.
  • Perform related duties as assigned.
  1. Associate degree in Computer Information Systems or an equivalent mix of personal computer experience, coursework, and certification.
  2. Minimum of two year’s experience with supporting computers and users in a Windows environment.
  3. Proven customer service experience providing customer support. 
  4. Clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of students and staff.

Desirable Qualifications:

  1. Working knowledge of a Windows Server environment, including technologies like Active Directory, Group Policies, and WSUS/SCCM.
  2. Experience with supporting A/V technologies and video conferencing.
  3. Experience building images and deploying computers.
  4. Experience hiring, training, and supervising employees.
  5. Must be willing to develop professionally.
  6. Must be motivated to learn new concepts as technology changes.

Knowledge and Skills:

  • Ethernet networks.
  • Video conferencing standards and protocols.
  • Tablet operating systems (iOS, Android, Chrome OS).
  • VOIP telephone systems.
  • SCCM management software.
  • Switching and control configurations.
  • Audio digital signal processors and audio-visual wiring.
  • Oral and written communication skills.
  • Principles and practices of supervision and training.
  • Applicable laws, codes, regulations, policies and procedures.
  • Interpersonal skills using tact, patience and courtesy.
  • Operation of a computer and assigned software.
  • Assist with the monitoring and maintenance of information and communication technology and simulation systems infrastructure.
  • Lead the installation, upgrading, maintenance, testing and repair of technology, communication and simulation systems.
  • Serve as a technical resource regarding information, communication and simulation systems.
  • Train and evaluate the performance of assigned staff.
  • Communicate effectively both orally and in writing.
  • Interpret, apply and explain rules, regulations, policies and procedures.
  • Establish and maintain cooperative and effective working relationships with others.
  • Analyze situations accurately and adopt an effective course of action.
  • Meet schedules and timelines.
  • Work independently with little direction.
  • Plan and organize work.
  • Prepare records and reports related to assigned activities.
  • Assist with IT Asset management and inventory.
  • Provide and maintain detailed documentation
  • Communicate effectively, clearly and concisely, both orally and in writing including the ability to exercise patience, tact and good judgment in dealing with end users.

 

Benefits:

The District offers a competitive benefits package including medical, dental and vision coverage to employees and qualified dependents. In addition, the District provides vacation, sick leave and paid holidays. The employee participates in CalPERS through District and employee contributions.

 

Selection Process:

After the preliminary screening, selected candidates will be invited to the campus for an initial interview with the Search Committee. Videoconference interviews (in lieu of an in-person initial interview) will be offered.  Candidates to be interviewed will be selected from applicants who most closely meet the minimum and desired qualifications. Meeting the minimum qualifications does not guarantee an interview. The Search Committee will recommend finalists to the Superintendent/President for a final interview.

The District reserves the right to re-advertise the position or to delay indefinitely filling of the position if it is deemed that applicants for the position do not constitute an adequate applicant pool or if funding is not available.

 

Conditions of Employment:

Employees must satisfy all the pre-employment requirements prior to appointment that include, but are not limited to, tuberculosis clearance (EC 87408.6), fingerprint processing, and verification of their legal right to work in the United States.  A pre-employment physical examination may be required.

Applicants requiring reasonable accommodations in completing the application or interview process must notify the Human Resources Office in advance.

College of the Siskiyous is an equal opportunity employer. The policy of the District is to encourage applications from ethnic and racial minorities, women, persons with disabilities and Vietnam-era veterans. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry or political or organizational affiliation.

College of the Siskiyous is accredited by the Accrediting commission for Community and Junior Colleges of the Western Association of Schools and Colleges.

Cover Letter, Resume, Unofficial Transcripts